Analysis

Collaboration-

McDonald's Corp. has helped changed the way  fast food restaurants use technology to communicate, Over the last few years, with the growth of their companies’ technology sector became a major focus for the IT department. They were able to advance form the cash register and completely install a computerized point-of-sale system (POS). POS system is use to take orders from customers and send to the cookers without cashier having to walk over the kitchen to tell them orders. This particular sector of their technology has grown to even the present times when there POS are all touch screen, in some restaurants, are also self-serving devices. 

Silos-

Information silo pose a big problem for McDonald’s. Information silos form when data or information is isolated within one side of the store.  If the cooks at McDonald’s don’t receive food order from cashier base on what the customers want, they don’t cook. Cashier can’t keep orders to their self without letting cooks know. Everyone has to do their jobs, cashier taking customers food order and the cooks cooking what customers want. With the adoption POS, McDonald’s has eliminate any Information silo. The cashier send in food order to the cooks in the order they are place and tell a clear destination where the food is going.

 Data-

Data are a compilation of raw recorded facts, figures, tables and or statistics. McDonald’s has a lot of information concerning its employees, competitors, supply information, costs and expenditure. McDonalds POS system is user friendly for employees. It keeps track of employee’s clock in and clock out on a daily basis. These reports are formed for particular subject such as payroll, In addition, it keeps track of prices of all menu items and the daily purchases and sales data, and track of all customers’ orders.  

Hardware-

There many hardware that are used at McDonald’s. A hardware is a physical device or machine that makes up a computer. The hardware that are Apple Computer, NewPOS system, NP6, E-payment.  The POS system is a point of sale system create Savista and Torex. It is use to keep track of all orders made by customers, employee clock in and clock outs.  The NewPOS also help track their supply chain, staff productivity and to speed up customer services. A new hardware McDonald’s is using is the NP6. NP6 is a touchscreen system McDonald’s customers can use to make their orders without any assistants from cashier or any employee. When orders are made on the NP6, they go straight to kitchen. McDonald’s does keep records of customers order for future reference, customers can and may change what they want each visit.  

Software-

McDonald’s uses Microsoft windows XP as its basic component of software. Windows created a version of the software for McDonald’s POS System. It helps employee take orders much faster and proves multiple forms of payment from the customer. In addition to Windows XP, anther Software used at McDonald’s is OLAP. OLAP also known as online analytical processing is software use to aid McDonald’s making decision. With OLAP McDonald’s create analytical date for cost of supplies and find more way they could profit more. 

Procedures- 

Procedures are directions or guidelines used to acquire a desire output using the hardware, software, and data components.  The procedure’s McDonald’s implant is to deliver an extraordinary customer experience every time, while following the McDonald’s guidelines, Values and policies and procedures. In McDonalds they implement MIS system which is used to produce periodic reports such as a daily list of employees and the weekly schedule showing the time and hours each employee work, or a monthly report of expenses as compared to a budget. McDonalds used MIS because the purpose of MIS is to provide effectiveness and information to help managers and staff understand the business performance and plan its future direction.

People-

People- People are End Users. Not only does the high quality of the food standard affect the business, but the staff that is providing the services. The staff has to establish a specific role with their tone of voice, manners, language, which includes the way they conduct their body language as well. The presentation of the staff will determine whether the customer was satisfied with the service, this includes making each customer feel appreciated and welcomed by initiating a greeting when every customer approach. “Hello welcome to McDonald’s; May I take your order” is use when customers first enter our restaurant and “Thank you and please come again” is use when customers are exiting our restaurant.  

Social Median

McDonald’s has its own Facebook accounts.  The Facebook page features company information, picture of new products, apps and picture of oversea store. The Facebook page also has a link call nearby location. The map tells you the closest McDonald’s store to where you are.   

 

McDonald’s also has its own Twitter accounts. They tweet about their new products, food, different promotion and teachers how the McDonald’s apps work. The Twitter page also has a link to the customer service page and Global Question page. Customers may also tweet to McDonald's.